This title is a complete practical guide to the process, management and regulation of outsourcing, including IT, business process, facilities management, legal process and knowledge process outsourcing. It covers every stage in depth and includes tables with detailed information and checklists. The book also includes chapters dealing with specific sectors such as local government and financial services, and covers other major jurisdictions..
Introduction # defining successful outsourcing; preparation by the customer; A competitive procurement process; Selecting a preferred supplier; The project plan; Preparation by the supplier; The service description; Control over how the services are provided; Service levels or key performance indicators; Governance; Dealing with disputes; Customer dependencies; Equipment; Software and intellectual property rights; Property aspects; Treatment of assets during term; Different supplier models; The charging regime; Service credit and service bonuses; Ensuring competitive charges; Transformationaland developmental outsourcing; Change management; Term and termination rights; The termination decision; Implications of termination; Insolvency issues; People issues; Pension issues; Competition issues; Liability and risk; Limitations of liability; Confidentiality, data protection and security; Financial services sector; Public procurement; Private Finance Initiative; Other public guidance; Utilities sector; Offshore and near-shore outsourcing; India; China; Germany; Spain; France; Netherlands; Italy; Sweden; Switzerland; Ireland; USA; Conclusion.
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