A must-have for librarians and their staffs working at all levelsfrom beginner to expert
Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today’s ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.
Interlibrary Loan and Document Delivery also serves as a practical handbook on today’s ILL department that works as a learning tool and as a professional reference. This no-nonsense book provides the practical information you need to deal with day-to-day ILL operations, including copyright law (with specific examples); the use of OCLC ILLiad, an ILL request management software program; personnel issues (hiring, motivating, training, etc.); fair use; photocopy services; resource sharing; and sample daily timelines for borrowing and lending. The invaluable list of resources is organized into sections such as background information, borrowing (verification), laws and regulations, and technology (databases, ILL management systems, software, and standards).
Interlibrary Loan and Document Delivery is your guide to:
department organization
service expectations
consortia and library networks
locating bibliographic records and potential suppliers
receiving and processing materials
international lending considerations
electronic resource licensing
reciprocal agreements
budgets
and much more!
Interlibrary Loan and Document Delivery also includes appendices of national, state and local loan codes, and customized ILL request management system e-mail and print templates. This book is an essential resource for librarians and their staffs working at all levelsfrom beginner to expert.
Preface
Acknowledgments
PART I: INTERLIBRARY LOAN OPERATIONS
Chapter 1. Introduction to Interlibrary Loan
Introduction
Interlibrary Loan: A Working Definition
Understanding the Interlibrary Loan Department
Departmental Organization
ILL Service from a Patron Perspective
Review Your Requests
Service Expectations
Ease-of-Use
Costs
Patron Borrowing Policy
Other Programs/Services
Copyright Considerations for Patrons
Conclusion
Chapter 2. Governing Policies for Interlibrary Loan
National Interlibrary Loan Code
State and Local Codes
Consortia/Library Networks
Reciprocal Agreements
Other Laws and Regulations
Chapter 3. Borrowing
Sample Daily Timeline
Borrowing Procedures and Workflow
Request Forms
Searching for Suppliers
Verification
Cancellations
Managing Request Files
Receiving Materials
Updating Requests
Processing Materials
Delivery of Materials
Renewal Requests
Returning Materials
Damaged Books
Problem-Solving
Technology
Chapter 4. Lending
Sample Daily Timeline
Filing
Renewal Requests
Returns
Overdue Items
International Lending Considerations
Interlibrary Lending Policy
Chapter 5. Copyright in the Interlibrary Loan Department
Introduction
What Is Copyright?
Duration of Copyright
What Is Fair Use?
Section 108 of the Copyright Act: Limitations on Exclusive Rights: Reproduction by Libraries and Archives
CONTU Guidelines
Copyright and Publishers
Copyright Clearance Center (CCC)
Items Older than Five Years
Requesting Items Owned by Your Library
Indicating Copyright Compliance
Copyright Considerations for Lending
Retention of Request Forms
Copying Entire Copyrighted Works
Electronic Resource Licensing and Interlibrary Loan
Chapter 6. Management of the Interlibrary Loan Department
Human Resources
Budgeting
Costing
Quantitative Measurement (Statistics)
Qualitative Assessment
Chapter 7. Additional Considerations
Distance Education
Document Suppliers
Library Photocopy Service
Medical Libraries
PART II: RESOURCES
Background
BorrowingVerification
Laws and Regulations
Laws and RegulationsCopyright
Lending
Management
ManagementAssessment and Evaluation
ManagementCosting
Professional DevelopmentAssociations
Professional DevelopmentDiscussion Lists
Professional DevelopmentRecommended Reading
Technology
TechnologyBibliographic Utility
TechnologyDatabases
TechnologyInterlibrary Loan (ILL) Management Systems
TechnologySoftware
TechnologyStandards
APPENDICES
Appendix A. National Interlibrary Loan Code
Appendix B. Supplementary Material to the National Interlibrary Loan Code
Appendix C. Statewide ILL CodesTexas
Appendix D. Reciprocal Agreement
Appendix E. ILLiad E-Mail and Print Templates
Appendix F. ILL Technology Directory
Index
Reference Notes Included
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Weight:470.00