Integrated Business Innovation shows how organizations can move beyond the buzz of Artificial Intelligence, particularly Generative AI, and apply it thoughtfully to solve real-world business problems. While tools like ChatGPT and other large language models offer accessible and intuitive power, many companies struggle to extract lasting value because they fail to clearly define the problems they are trying to solve. This book addresses that gap by integrating the principles of Design Thinking with AI capabilities, offering a structured approach to identifying business challenges and developing innovative, customer-centered solutions.
Across twelve chapters, the book blends foundational insights with applications across industries such as healthcare, manufacturing, retail, government, and education. With a wide array of illustrative mini cases woven throughout, readers will learn how to recognize strategic opportunities, navigate implementation challenges, and unlock measurable business impact using AI.
This book is a vital new resource for undergraduates, postgraduates and professionals on executive education courses and will also appeal to leaders, practitioners and consultants, equipping readers with the mindset and methods needed to innovate with purpose in an era of intelligent systems.
Part 1 Innovation, Design Thinking, 4th Industrial Revolution Technologies and An Integrated Framework - MAGIC-B© 1. Introduction 2. Business Innovation and Models 3. Design Thinking Methods 4. The Fourth Industrial Age Revolution 5. Artificial Intelligence – Evolution 6. Integrated Innovation Framework – Design Thinking /4IR Part 2 Technology Enabled Business Innovations in Select Industry Verticals 7. Artificial Intelligence Value Impact in Health Care 8. Artificial Intelligence Value Impact in Manufacturing 9. Artificial Intelligence Value Impact in Retail 10. Artificial Intelligence Value Impact in Service Industry 11. Artificial Intelligence Value Impact in Government 12. Artificial Intelligence Value Impact in Education Part 3 Design Thinking + 4IR Integrated Case Studies Case Study 1 - Bringing AI to Aisles - A Design Thinking Approach to Optimize Grocery Shopping Case Study 2 - Design Thinking with 4IR for Manufacturing Case Study 3 – SleepWell – Sleep Apnea Design Thinking Solution Case Study 4 - Generative AI Application Personal Assistant Functional Design for On-demand Healthcare Services Case Study 5 - Michigan Air Coolers - AI Tools Enabled Solution Development
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