Operational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.
In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.
This edited collection offers a practical guide for OPEX facilitators in all HE Institutions for developing, implementing, and deploying OPEX or Continuous Improvement initiatives, and is a great asset to many trainers and consultants who would like to deliver executive courses for senior managers in public sector organisations; in particular HE or University sector.
Chapter 1. Operational Excellence Methodologies in Higher Education; Elizabeth A. Cudney, Arshia Kaul, Ranjit Roy Ghatak, Jiju Antony, and Michael Sony
Chapter 2. Kaizen in Higher Education: A Case Study on Continuous Improvement in Academic and Administrative Processes; Fátima Carneiro and Manuel F. Suárez-Barraza
Chapter 3. Kaizen for Higher Education; Chad Laux, Tim Winders, Emily Laux, and Manal Alduraibi
Chapter 4. Viral Change, Lean, and Continuous Improvement at a UK University: A Hero’s Journey; Tammi Sinha, Michael Shaw, and Peter Rykowski
Chapter 5. Adopting Then Adapting Lean: A Case Study of Three Universities; Mark Robinson, Janyce B. Fadden, and Bliss Adkison
Chapter 6. Using Lean methods to Diagnose and Improve the Operational Management of Postgraduate Study Programmes: A Case Study of a Public University; Justyna Maciąg and Dobrochna Sztajerska
Chapter 7. Implementing Six Sigma Project to Enhance Diploma Thesis Writing Process; Dobrochna Sztajerska and Justyna Maciąg
Chapter 8. Teaching Six-Sigma to Engineers Using a Catapult; Alya Majid Alketbi, Danait Bemnet Daniel, Latifa Alketbi, Alyazia Alameri, Baina Alkhuwaiter, Mohamed Allam, Maher Maalouf, and Jiju Antony
Chapter 9. Redesigning Graduate Education in Data Analytics: A Lean Six Sigma Approach; Elizabeth A. Cudney
Chapter 10. Improving the New Hire Employee Appointment Scheduling and Clinic Operation with Simulation; Suzanne Brown, Lyndsay Jozsa, Tze Sheng Yap, Theodore T. Allen, and Sandra L. Furterer
Chapter 11. Enhancing Engineering Education Service Quality with Lean Six Sigma: A Viewpoint; Michael Sony and Raja Jayaraman
Chapter 12. Future of OPEX in Higher Education: Key Findings from a Global Study; Arshia Kaul, Ranjit Roy Ghatak, Jiju Antony, Elizabeth A. Cudney, and Michael Sony
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