Introduction; 1. The rise of automated customer service; 2. Automated legal guidance; 3. Simplexity. the law in plain language; 4. Simplexity in automated legal guidance; 5. View from the inside. Interviews with federal agency officials; 6. How automated legal guidance helps agencies and the public; 7. The hidden costs of automated legal guidance; 8. The democracy deficit; 9. How should automated legal guidance evolve?; 10. The future of agency communications; Conclusion.
Height:
Width:
Spine:
Weight:0.00