Ignite customer enthusiasm for your brand and open new opportunities for business growth, by discovering and addressing what matters most to your customers.
Written by brand strategy expert Kevin Perlmutter, this book gives you the tools to accelerate your brand growth by delivering a detailed strategy playbook that puts emotional insight at the center of how brands spark desire. At the heart of this book lies a simple yet powerful theory: brands that understand and address the emotional motivations of their customers are the brands that thrive.
Drawing on insights from behavioral science that rarely feature in brand leadership initiatives, this practical guide will help businesses and brand leaders move beyond the limitations of traditional brand strategy. Brand Desire shares real-world examples of how this approach has been put into practice through the eyes of brand leaders who have benefited from using it, from companies such as the AT&T Performing Arts Center, bulletproof material manufacturer Sundless, social services nonprofit Rise, the world's leading corporate DJ booking service Scratch Event DJs, IT managed service provider ServiceByte, and supply chain software company Blue Ridge. It also shares examples of emotionally intelligent brands such as Lemonade Insurance, Trader Joe's, Zappos, Cutco, Bose, and Ben & Jerry's.
Reading this book will enable you to understand how you can put emotional intelligence at the center of your strategy to spark brand desire and strengthen customer-brand connections.
Chapter - 00: Introduction: The Next Frontier of Brand Strategy
Section - ONE: Feel
Chapter - 01: Evolving Brand Strategy
Chapter - 02: AT&T Performing Arts Center: From "About Us" to "For You"
Section - TWO: Focus
Chapter - 03: Discovering Emotional Drivers
Chapter - 04: Sundless: Finding a Durable Competitive Advantage
Section - THREE: Connect
Chapter - 05: Developing Brand Benefits & Invitations
Chapter - 06: Blue Ridge: Turning Customers into Heroes
Section - FOUR: Evolve
Chapter - 07: Designing Brand Expression & Experiences
Chapter - 08: Scratch Event DJs: Amplifying the Most Compelling Brand Benefits
Chapter - 09: ServiceByte: Differentiating on Brand Experience
Section - FIVE: Lead
Chapter - 10: Revealing Emotional Insights with Research
Chapter - 11: Championing Customer Centricity
Chapter - 12: Rise: Sustaining Ongoing Brand Evolution
Chapter - 13: Embracing Your Limbic Sparks Mindset
Section - SIX: Additional Materials
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