Services in Sport Management

By (author) Ekaterina Glebova

ISBN13: 9781035324309

Imprint: Edward Elgar Publishing Ltd

Publisher: Edward Elgar Publishing Ltd

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Published: 28/06/2024

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Description
Services in Sport Management is a scholarly examination of the multifaceted intricacies of the sports industry. Encompassing core aspects such as event planning, facility management, marketing, and athlete representation, the book rigorously analyzes the dynamic landscape of sports management through the lens of case studies and strategic insights. This illuminating book is the key to mastering the art of service orchestration in the realm of sports. It dissects each operational level of the process in a variety of contexts, including the role of employees, customer relationship management, and servicescapes. Employing real-world case studies to exemplify and substantiate theoretical constructs, Ekaterina Glebova fosters a deeper understanding of complex scenarios such as the digitalization of sports viewership and fan hooliganism. From the adrenaline-fueled arena of event execution to the nuanced strategies behind athlete advocacy, this book is a pragmatic toolkit designed to address the exigencies of sports service management. Interdisciplinary in scope, this book is an invaluable resource for students and researchers of sports management, sports sciences, business, marketing, and event management. Providing effective strategies and practical guidance, it is equally beneficial to both established and upcoming sports management and marketing professionals.
1 Introduction to Services in Sport Management 1 2 Service marketing environment for the sports industry 22 3 The service marketing mix and purchase process in sport management 45 4 Sport management research 64 5 Customer relationship management in sport management 96 6 Service quality in sport management 125 7 Sport service segmentation and targeting 145 8 Role of employees and customers in service delivery in the sports industry 164 9 Distribution of services in sport management 181 10 Promotions, communication, and servicescapes in sport management 190 11 Service strategies in sport management 211 References
  • Sales & marketing
  • Sporting events & management
  • Professional & Vocational
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List Price: £95.00