This is an open access book.
How Designers are Transforming Healthcare is a bold manifesto for change, demonstrating the value of a strategic design-led approach. Drawing on a rich array of real-world projects, this book illustrates how designers, in collaboration with clinicians and consumers, are co-creating transformative change across healthcare environments, products, services, and systems.
In a fascinating multi-voice conversation, this book outlines how design methods and mindsets, including co-design, prototyping, design and futures thinking, facilitates creative problem-solving. The ideas, tools, and challenges in How Designers are Transforming Healthcare make it a vital text - a doer’s guide - for designers, clinicians, academics, consumers, and policymakers seeking innovative strategies for engagement, innovation and improvement in healthcare.
1 Changemakers: Designers and Healthcare.- Part I Participatory Human Centred Co-Design.- 2 Virtual Multi-Clinician Care for Diabetes: the Virtual Outpatient Integration for Chronic Disease (VOICeD) telehealth project.- 3 Cancer Wellness: Co-creating a new virtual service delivery model.- 4 Equitable Access to Stroke Care: Visualising systems of care for stroke patients.- Part II Design Thinking.- 5 It takes a village': Co-designing family-centred care in a paediatric intensive care unit.- 6 NICU mum to PICU researcher: A reflection on place, people and the power of shared experience..- 7 Bringing the university to the hospital: QUT Design Internships at the Queensland Childrens’ Hospital Paediatric Intensive Care Unit.- 8 Designing out-procedural pain: the value of a rapid onehour co-design sprint.- 9 Co-designing Design Thinking Workshops 10 Introducing Design Thinking for Senior Health Professionals.- Part III Prototyping.- 11 More than a cute thing to do.- Part IV Design Doing.- 12 Parroting playful places: Designing wayfinding for the Queensland Children’s Hospital.- 13 “Whose heartbeat is that?”: An animation approach to promoting cultural safety in healthcare.- 14 Co-designing access to just healthcare for all consumers.- 15 Graphics and Icons for healthcare with a focus on cultural appropriateness, diversity and inclusion.- 16 Agency and Access: Redesigning the prison health request process.- Part V Design Visioning 17 Co-designing the future: Technology-enabled care in regional communities.- 18 Connecting rehabilitation teams: A design-led, arts-based and appreciative inquiry inspired approach to organizational change in healthcare.- 19 Emergency Room Exits and Entrances.- 20 Design as a catalyst for ‘systemic designability’: Reflecting on the origins of HEAL and its vital role in transforming healthcare in Queensland.
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