This book analyses the transformation of consumer law and policy in Europe from 4 perspectives: first, the temporal transformation, i.e., changes that can be tracked from the turn of the millennium; secondly, the substantive dimension, i.e., changes in the scope of the rights and remedies provided by consumer law, as well as the underpinning values; thirdly, the institutional dimension, i.e., changes in the role of national courts, national Parliaments, consumer agencies, and consumer organisations; and fourth, the procedural element, i.e., the shift from individual enforcement via courts to enforcement by public regulators, consumer associations, alternative dispute resolution, and the development of collective enforcement exercised by consumer agencies and/or consumer organisations.
With contributions by leading consumer law scholars from across Europe, this book is a fascinating account of how consumer law has often been shaped by national as much as European interests.
1. The Transformation of Consumer Law and Policy in Europe
Hans-Wolfgang Micklitz and Christian Twigg-Flesner
General Issues
2. Consumer Organisations in Europe
Geraint Howells and Hans-Wolfgang Micklitz
3. How can consumer interests be protected when consumer identities are increasingly diffuse?
Vanessa Mak
4. Effective Judicial Protection, Private Enforcement and the Reshaping of Substantive Remedies
Charlotte Pavillon
5. Information Duties
Pascal Pichonnaz
6. Consumer Education in the EU
Elise Poillot
7. The growing Interplay of Consumer and Data Protection Law
Karin Sein
8. Can Consumer Law Become Sustainable?
Evelyne Terryn
Country-Specific Issues
9. Serbia: From Nothing to Something?
Mateja Durovic
10. Greece – A Tale of Two Acts
Eleni Kaprou
11. Croatia: Something from Nothing
Emilia Mišcenic
12. Slovenia
Damjan Možina
13. Germany: Who Transformed Whom?
Peter Rott
14. Czechia
Markéta Selucká and Jana Vábek Marková
15. How the Romanian Constitutional Court Highjacked Consumer Financial Protection
Catalin Gabriel Stanescu
16. United Kingdom Consumer Law: Incomplete Transformation
Christian Twigg-Flesner
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