This report outlines the technical components through which library end users gain access to electronic materials through the discovery system environment and describes the common points of failure within them. The report also discusses the troubleshooting techniques and tools through which access issues are identified and diagnosed. The report closes with a discussion on new technological developments in library discovery and access, highlighting the new opportunities for access failure, as well as the initiatives aimed at mitigating these issues.
Chapter 1: Introduction
References
Chapter 2: Components of E-resource Access
Search and Discovery
Terminology
;Knowledge Management Systems and Link Administration
Authentication
Sources and Types of Metadata
Comprehensive Access Chain
References
Chapter 3: Overview of Common Issues and Symptoms
Literature Summary
Common E-resource Access Issues
References
Chapter 4: Methods of Diagnosis
Troubleshooting Methodology: A Modified Version of Ross’s DECSAR
Reactive Troubleshooting
Proactive Troubleshooting
References
Chapter 5: Current Initiatives Aimed at Mitigating Access Issues
Metadata Initiatives
Authentication Services
Other Initiatives
References
Chapter 6: New Developments in Library Discovery and Access
New Developments in Linking: LibKey API and GetFTR
New Horizons for Discovery: Elsevier, Yewno, and EBSCO Concept Maps
Automation of E-resource Workflows
Moving to the Cloud
The Death of IP Authentication
References
Chapter 7: Conclusion
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