No-Fault Approaches in the NHS
Raising Concerns and Raising Standards

By (author) Sonia Macleod,Professor Christopher Hodges

ISBN13: 9781509916658

Imprint: Hart Publishing

Publisher: Bloomsbury Publishing PLC

Format: Hardback

Published: 29/12/2022

Availability: Not yet available

This book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements. The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS approach is contextualised within the broader societal developments in dispute resolution, accountability, and regulation. The authors take a holistic view, and outline practical solutions for reforming how the NHS responds to problems. These should improve the situation for those raising concerns and for those working within the NHS, as well as providing cost savings. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS. The book will be of interest to academics, researchers, ADR practitioners, practising lawyers, and policy makers.
1. Introduction Part One - the NHS 2. Our Wonderful NHS 3. The Long Term Plan 4. The NHS Patient Safety Strategy 5. NHS Policy on Responding to Mistakes Part Two - Raising Concerns 6. Introduction 7. NHS Complaints 8. UK Health Service Ombudsman 9. Clinical Claims against the NHS 10. Public Inquiries and Reviews 11. The Healthcare Safety Investigation Branch 12. Complaints to Regulators Part Three - Raising Standards 13. Raising Concerns and Raising Standards - the Core Objectives 14. Conclusion
  • Consumer protection law
  • Arbitration, mediation & alternative dispute resolution
  • Professional & Vocational
  • Tertiary Education (US: College)
List Price: £85.00