Widely varying patient needs, a wide provider mix, significant power differentials, and a heightened emotional state all contribute to barriers in communication in the medical field and all of these elements are magnified in an emergency department. Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The text addresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. Chapters explore principles of communication, patient and family interactions, and communications within and outside of the healthcare system, rounding off with a number of case studies. The approach of utilizing the environment of an emergency department with high stakes conflicts faced every day by medical professionals distinguishes Communication in Emergency Medicine as an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.
Section I. Emergency Medicine Communication Principles
1. Communication Styles
Matt Rustici
2. Conflict Management
Deirdre Goode and Stephen J. Wolf
3. Keys to Effective Communication
Kirsten J. Broadfoot and Todd A. Guth
Section II. Patient and Family Interactions
4. Patient Communication
Michael Breyer and Lee Shockley
5. Communication with Family
Daniel L. Handel and Stefani D. Madison
6. Communication with Minors in Emergency Settings
Kevin P. Carney
7. Communication in the Era of Telemedicine
Kevin McGarvey
Section III. Communication with Providers, Staff, and Personnel within the Healthcare System
8. Provider-Nurse Communication
Anna Engeln and Hillary Giorgio Lippke
9. EMS Communication
Whitney Barrett and Benjamin Fisher
10. Communication with Hospital Administration
Christopher M. McStay
11. Interactions with Consultants
Taylor Burkholder and Jennie Buchanan
12. Communication in Medical Resuscitation and the Post-Code Debrief
Sarah M. Perman
13. The Art of Communication in Meetings
Melanie Jones
14. Feedback and Communication with Learners in an Emergency Department
Bonnie Kaplan
15. Electronic Health Records
Michael S. Victoroff
Section IV: Communication Outside of the Healthcare System
16. Media Communication
Christopher B. Colwell
17. E-mail and Social Media
Zach Jarou, Matt Zuckerman, and Todd Taylor
Cases
Resources
Height:155
Width:231
Spine:23
Weight:499.00