IT Outsourcing A wide range of industry sectors need IT, and many organisations choose to outsource this (for example, banking, pharmaceuticals, travel and insurance companies). Outsourcing exists in many guises; IT payroll, helpdesk and IT maintenance requirements or the whole IT function. This book identifies some of the benefits and the pitfalls that an organisation may encounter when outsourcing its IT. IT Outsourcing Contracts: A legal and practical guide will provide readers with: * An overview of IT outsourcing, including advantages and disadvantages * Details of what needs to be considered when choosing whether or not to outsource IT * Typical scenarios that can arise when outsourcing IT and information on typical solutions that have been adopted by other organisations * An overview of the IT outsourcing process and useful information about the lifecycle from choosing a supplier, through to termination * An understanding of legal and practical issues that might arise in an IT outsourcing contract. The benefits for your organisation IT outsourcing can provide many benefits for your organisation, including cost savings and improved services.
It can thus enable your organisation to operate more efficiently, and potentially make more profit. This book details the issues you need to take into consideration and the steps you need to follow in order to achieve these benefits.
Introduction 8 Chapter 1: Why do Organisations Consider IT Outsourcing? Choosing to outsource your IT Advantages of IT outsourcing Disadvantages of IT outsourcing Summary Chapter 2: How to Choose an IT Outsourcing Supplier A typical selection process Potential dispute areas Mistakes to avoid when selecting your IT supplier Public sector process Getting pricing right Negotiating price and payment terms Making the right choice of IT supplier - other selection criteria Summary Chapter 3: Agreeing Points of Principle Why agreeing key terms matters Not all IT suppliers like key terms How can you remain in control? Summary Chapter 4: Key Clauses: Deal breakers, Options and Workarounds Deal breaker one: Price Deal breaker two: Term and termination Deal breaker three: Exclusions and limitations of liability Deal breaker four: Intellectual property Summary Chapter 5: Agreeing the IT Outsourcing Contract Putting an IT outsourcing contract in place The importance of good communications Costs Other legal issues Offshoring abroad Summary Chapter 6: Managing the Relationship: Typical Problems and Solutions Making changes to your IT outsourcing contract Service standards and service level agreements Summary Chapter 7: Ending the IT Outsourcing Relationship Termination A good ending Summary Chapter 8: Conclusions and Key Learning Points ITG Resources
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